Take business communications to the next level.
No matter the size of your company, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility, and enhance the customer experience. Users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.
ON-SITE OR IN THE CLOUD
A large hardware investment is not necessary since our systems can utilize existing on-site hardware or even a low-cost appliance for smaller installations. For a hardware-free option, our fully-managed cloud system offers the most cost-effective and full-featured hosted communications platform available.
CUT TELCO COSTS
Cut your telco costs in half with IP communications and SIP trunking. Your phone bill will be slashed, and so will the cost of buying, expanding and maintaining your VoIP phone system. With integrated video conferencing, save travel time and money by connecting and collaborating in real-time and enjoy face-to-face communication wherever you are.
Included VoIP apps for Android and iOS allow you to take your office extension with you anywhere. With a modern and intuitive user-interface, the integrated softphone applications offer a full range of Unified Communications features including presence, chat, conferencing and more.
NO VENDOR LOCK-IN
Even with mobile apps, the traditional desk phone isn’t going anywhere. Most phone system vendors require the use of their phones, locking you in with that particular vendor and their often limited offerings. UniComm supports desk phones from several manufacturers such as Yealink, Grandstream, Snom, and more, allowing for the best phone fit for each application.
ADVANCED CONTACT & CALL CENTER FEATURES
Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. We resolve that issue with simple, intuitive call center management features that offer the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost. Features include a Wallboard for real-time monitoring, detailed queue reports, Callback options for customers not willing to wait, supervisor listen/whisper/barge in, and CRM integrations.
LIVE CHAT AND TALK PLUGINS
The Live Chat & Talk plugin allows your website visitors to chat and call your company in real-time. No need to call your 800 number – they can connect with a single click. Connect visitors to your call center or sales team and watch conversion rates skyrocket! Calls are forwarded to your phone system free of charge using WebRTC technology. Keep all your communications on one platform and save admin time, learning curve, and monthly subscriptions! Your agents will love it and so will your customers!
Want to know more? Contact us today!
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